FAQ

Which forms of payment can I use?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.


How secure is shopping? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.


Can I pay cash upon delivery? / Can I cc you the money personally because I do not have a credit card.

Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

HOW CAN I TRACK MY ORDER?

You can track the status of your order in real time by entering your order information on the Track Your Order page.

After an order has been placed, it is sent as soon as possible to one of our 2 fulfillment centers, where your item will be processed within 2-3 business days.

You can contact us during the first 24 hours for a full refund without any questions .  You will find below the delivery times depending on your location.

WHAT ARE THE SHIPPING TIMES?

Delivery time to Europe:
7-15 days

Delivery time to North America (Canada and United States):
21-31 days

Delivery time to Africa, South America and Asia:
2 to 4 weeks.

DO YOU SHIP INTERNATIONALLY?
Shockcart successfully delivers many products to the world every day. We have many customers around the globe.

HOW TO ORDER ?
Simply choose your items from the drop-down menu on the product page and click the "Buy It Now" button, then follow the steps to complete your order. We will prepare it and send you a confirmation email when your package is on the way!


Do not hesitate to contact us at this link if you have any questions!